Privacy Policy

A legal disclaimer

The explanations and information provided on this page are only general and high-level explanations. You should not rely on this article as legal advice or as recommendations. We recommend that you seek legal advice when necessary.

Privacy Policy

VitalSteps Support Services Inc. (“VitalSteps,” “we,” “our,” or “us”) is committed to protecting the privacy, dignity, and confidentiality of the children, youth, and adults we support. We provide support services in Grande Prairie, Clairmont, and Wembley, Alberta, including crisis support, supported independent living, cooperative living, daily living assistance, life-skills development, and 24/7 supervised residential care as required. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information.

This policy complies with the Personal Information Protection Act (PIPA) of Alberta and other applicable privacy laws governing private-sector social service organizations.

1. Information We Collect

We collect only the information needed to provide safe and effective support services, including:

Contact information submitted through our website
Information from clients, guardians, and referral partners
Health, behavioural, and service-related information required for care
Employment or volunteer application details
Basic website analytics (e.g., IP address, browser type)

2. How We Use Information

We use personal information to:

Provide support services, crisis care, and residential programming
Communicate with clients, guardians, and partners
Meet legal and regulatory requirements
Improve our programs and services
Respond to website inquiries

We do not use personal information for marketing without consent.

3. Sharing of Information

We may share information only when necessary and permitted by Alberta’s Personal Information Protection Act (PIPA), such as:

With legal guardians or authorized caregivers
With Alberta Children’s Services or referral agencies
With healthcare or crisis professionals involved in care
With emergency responders when safety is at risk
With service providers who support our secure systems

We never sell personal information.

4. Safeguarding Your Information

We protect personal information through:

Secure digital systems
Locked physical storage
Staff training and confidentiality agreements
Access controls based on need-to-know

5. Your Rights

You may request:

Access to your personal information
Corrections to inaccurate information
Information about how your data has been used or shared

Requests can be made to our Privacy Officer.

6. Cookies & Website Analytics

Our website may use cookies to improve functionality and understand visitor activity. These tools do not identify you personally unless you submit information voluntarily.

7. Contact Us

For questions about privacy or to make a request, please contact:

Privacy Officer – VitalSteps Support Services Inc.
Email: info@vitalstepssupportservices.ca